End-User Computing Services

CANI provides comprehensive End-User Computing Services that features tight integration between IT Service Desk, Desktop Management Services, and end-to-end support for Mobility.

We offer a competitive, next generation end-user computing support services that consistently deliver advanced desktop and mobility services to your business. Utilizing ITIL best practices ensures consistent results every time:

Best in class Service Launch and Transition process rated at 98% client satisfaction. The majority of our client relationships are 5+ years or greater, due to our partnership approach and our track record of results over the long term.
We partner with mid-size, multi-national organizations, offering the experience and global footprint to support our client’s globalization needs – beyond the capabilities of smaller, local firms.

We’re also an ideal alternative for global companies, seeking better responsiveness and agility versus that from mega outsourcing vendors. We deliver innovative solutions that not only reduce costs, but drastically improve service quality to end-users, and increase value. Here’s why:

We primarily fulfill Deskside Technician contracts with our own CANI staff. Our robust, global program to recruit, train and retain only the highest, caliber of quality staff enables us to provide predictable service with quality.
Our global governance experience, with a flexible contractual and engagement model offers the solutions our clients are looking for.
Our global service model is delivered in 34 native languages through 33 countries leading North American-headquartered clients through globalization best practices.
We provide a reliable application of a world-class methodology that ensures on-time/on-budget transition.

Our willingness to innovate and partner with key players in the area of mobility confirms this commitment.
Performance based service contracts including gain sharing is a core element of our global governance model. A CANI commitment as a stakeholder in our client’s achievement of their business objectives ensures continuous service improvement. We leverage our Continuous Service Improvement (CSI) and Analytics practice areas to help our clients achieve their stated business goals and objectives.

Take your business to the next level with the world-class expertise of CANI. Contact us today to get started.

Skills: 
ITOL, ITSM

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