About us

Company Profile

The meaning of CANI is Constant and never ending Improvement, We chose this name because it represents the mindset of the individuals involves and the products and tools we use to create our solutions.

CANI is headquartered in Nassau, Bahamas. CANI is a premier technology solutions provider with a focus on serving residential clients and small to medium-sized business. We pride ourselves in being At the Intersection of Business and Technology™ by providing affordable solutions which align with our clients business purpose.

Through a consultative approach we deliver complete, yet simplified and converged systems and solutions. The CANI staff works closely with our clients to create new business systems environments designed to maximize the efficiency and productivity of the technology. We help our clients incorporate the best technology practices in design, delivery and management of voice, video, data, network and business systems. CANI provides solutions which converge all of a clients business technologies to optimize workflow, staff management, field and back office business systems.

CANI provides highly skilled Technicians who specialize in caring for personal computers, networks and other technology solutions. Our Computer Trauma Units™ are equipped with all of the essential parts and equipment to repair to provide you with quick and reliable technology care solutions 24 x 7 x 365.

Our technician’s are credentialed by CompTIA as Certified Information Technology (IT) Professionals with the A+ Certification. Most of our technicians carry additional certifications from CompTIA, Microsoft, CISCO, Adobe, QuickBooks and other certifying authorities. CANI provides the highest level of computer, network and technology services including:

  • New Computer and Peripheral Installations
  • Wired and Wireless Network Installation and Support
  • System Troubleshooting and Repair
  • Virus and Spyware Removal
  • Local and Off Premise Backup Solutions
  • Data and Hard-Drive Recovery
  • Personalized One-On-One Training
  • Support for Connected Devices (MP3 Players, iPods, Tablet’s and Iphones)

What Do We Believe

Our Goals

The mission of CANI is to help its clients with professional services of outstanding quality, competence and objectivity, delivering the best solutions to fully satisfy client objectives in information technology, business processes and management.

In all we do, we foster a culture of partnership, entrepreneurship, teamwork and integrity, building a world class IT and business process services company. Our Goals are as follows:

Consistency
To be consistent in service delivery; we deliver quality. As a premier repair company, we have implemented quality assurance initiatives to ensure that our clients consistently receive the same service excellence, and that all our staff consistently operate to the same high standards. At CANI, we are value driven. Entrepreneurial spirit created CANI, and this mentality has become a part of our culture. We are especially driven to succeed as a business, ensuring increased profitability and year on year growth, while still upholding the standards and value of our offering to our clients and their guests.
Dedication to our Clients
We at CANI believe that our clients come first. We prove it by going above and beyond the call of duty, on a regular basis, to guarantee complete customer satisfaction by tailoring the services we offer to fulfill our clients’ needs.
Consistency in Delivery of Services
We strive daily to deliver quality services to our customers. As a premier courier company, we have implemented quality assurance initiatives to ensure that all of our staff consistently operate at the high standard we set forth so that we can consistently offer the same service excellence to each and every one of our clients at every interaction.
Being Value Driven
The entrepreneurial spirit and mentality that created CANI has quickly become a big part of our culture. We are driven to uphold the standards and value of the services we offer to our clients and their guests. We are striving to succeed as a business, ensure increased profitability, and year on year growth by going above and beyond for our customer base, remembering that our customers come first (without them we wouldn’t be here), setting new industry standards, and preserving the quality of service that is lost on many of our competitors.

Be Innovative
We use State-of-the-art software that allow us to control every stage of your service, from when you place a request and we send the closest driver, we can track your status until its complete and send you a proof of completion via email. Bahamian tech support has never been so easy, reliable and fast.

Our Values

What We Believe:

Here at CANI, we are very passionate about customer service. We continually strive for service excellence, often setting industry benchmarks to ensure that we shall always exceed expectations. We are very dedicated to our clients; they come first. Our offerings are specially tailored to fulfill our client’s needs, often going above and beyond on a regular basis to guarantee complete client satisfaction.

Sharing the same values allows us to enjoy considerable autonomy and swiftness of action without compromising our cohesiveness. It also allows us to mobilize teams more rapidly and bring together the most experienced individuals from across the company, who are able to quickly work as one to address a given challenge. And, of course, these values also guide our decisions and actions.

Our core values begin by inspecting what we expect. Our core values represent and reflect the belief system of CANI, our employees, partners and affiliates. These values are the underpinning of our company culture and we are committed to upholding these values for our life-span.

  • Provide Our Clients with the Highest Quality Products and Services
  • Satisfy and Delight Our Clients
  • To Help Our Clients and Team Grow Their Intellectual Capital at Every Opportunity
  • Take Care of Our Clients, Take Care of Each Other and Make Money
  • Support Team Member Happiness and Excellence
  • Create Winning Partnerships with Our Suppliers
  • To Partner and Affiliate Only with Companies Who Share Our Values
.

OUR SERVICES

From providing consulting and systems integration services to managing IT and business functions on behalf of our clients, CANI provides an all-encompassing offering that includes the planning, design, development, implementation and management of highly effective business and IT environments. Our global delivery capabilities include onsite, home-shore, near-shore and off-shore options, giving our clients the flexibility to choose the model that best meets their needs. CANI has a comprehensive portfolio of services that enable us to serve as clients’ full- service provider in improving all facets of their operations. Key service areas include:
  • High-end business and IT consulting—a wide array of services including business and IT strategy, enterprise architecture, process redesign, change management and performance measurement
  • Systems integration—system architecture, system development and implementation of business and technology solutions
  • Application development and management—design, development, implementation and day-today maintenance and improvement of clients’ business applications Infrastructure services
  • Comprehensive infrastructure management capabilities that adapt to the clients’ unique business requirements and service priorities
  • Business process services—management of back-office business processes to streamline operations
  • Proprietary solutions—deep portfolio of mission-critical solutions that reduce costs and create competitive advantage for our clients
.

OUR CAPABILITIES

We provide clients with a partner that is not only expert in IT, but expert in their industries. This combination of business knowledge and technology expertise allows us to help our clients adapt as their industries change. Key capabilities include:
  • Consulting, Development and Systems integration - CANI acts as a trusted advisor, providing a full range of IT and management consulting and implementation services that cover the full scope of today's enterprise IT environment.
  • Technology Management - CANI has full IT infrastructure management capabilities, allowing clients to delegate entire or partial responsibility for their IT functions.
  • Application Management – We provide day-to-day maintenance and improvement for clients' business applications, helping reduce costs and ensure faster delivery of new initiatives.
  • Systems Integration and Development - CANI acts as a trusted advisor, providing a full range of IT and management consulting and implementation services that cover the full scope of today's enterprise IT environment.
  • Business Process Management - We manage back-office business processes and transactions on behalf of our clients, allowing them to concentrate on their core business, strengthen their competitiveness and improve their bottom line.
  • Proprietary security solutions - CANI possesses a deep portfolio of mission critical solutions that reduce costs and increase our client’s competitive advantage.
.

Sharing the same values allows us to enjoy considerable autonomy and swiftness of action without compromising our cohesiveness. It also allows us to mobilize teams more rapidly and bring together the most experienced individuals from across the company, who are able to quickly work as one to address a given challenge. And, of course, these values also guide our decisions and actions.

CANI comprises designers, practitioners and managers known for their competence, professional standing and energy. They have been recruited on the basis of the quality and breadth of their experience, as well as on their sense of initiative, service, innovation and team spirit. We call our employees “members” because all who join our ranks take full ownership in building a world-class company.

CANI members have strong industry backgrounds - many having worked in their client's industries for years - and have expertise in both the business and technology sides of the business. Ninety percent of our professionals are active shareholders of CANI, reinforcing our commitment to client success. To keep pace with the most recent developments in technology and management, CANI ensures the ongoing training and professional development of its members. This assures the client the best business solution.

CANI's growth as a company is attributable, among others, to the commitment of all of CANI's members and to the company's fundamental values, which the management has always embraced.

OUR TYPICAL PROCESS

Our services are adaptable incorporate a developmental methodology. Most commonly, however, we employ a 3-step process, as illustrated here.

We've consistently achieved extraordinary results by establishing strong and justifiable foundations at each step. Working from the bottom up:

  1. First, we define what needs to be created through facilitated sessions and collecting foundational data in the field.
  2. Next, we iteratively design a custom solution based on solid data and time-tested usability principles. Designs are evaluated in various ways before they are considered "done".
  3. Finally, we provide as-needed support to the vendor customer as they implement the final solution.
  4. We typically recommend that clients identify at least one internal employee to be mentored during the Define and Design phases. This reduces our clients' dependency on future outside help. Plus, it empowers internal resources to correctly manage changes in the business. Because they understand the principles the design is based on, mentored employees can correctly make adjustments to the POS design and still maintain the overall usability.

    SERVICE AREAS

    User Research. We help you understand employees and customers through field studies, interviews, data analysis, and other techniques. Typically, our research also uncovers possible improvements beyond the technical ones, including ways to increase efficiency, improve customer and employee satisfaction, etc.

    Interaction Design. We organize your systems, define task flows, and establish processes that (a) fit the business needs and (b) make sense to the end user. Then, we create a design calculated to provide the greatest possible productivity and profitability—within technological constraints.

    Evaluation. We'll review your existing systems, diagnose potential problems, and recommend solutions that will have the greatest impact to your business. We offer full-scale User Testing, but we find that a one- or two-day Usability Audit usually meets our clients' needs and uncovers the majority of improvement opportunities.

    Mentoring & Training. As described to the left, we offer mentoring as a natural (and free) part of every project. We also offer personalized training to companies who want to increase internal knowledge regarding POS user interface design, user research and/or evaluation.

WHY CANI?

IT’S EASY

We combine customer service and technology to create a simple and convenient solution for busy people. Booking a repair is as simple as a few clicks and only takes 60 seconds!

IT’S AFFORDABLE

We’re focused on creating an affordable solution for our customers. One that is simple, convenient and straight-forward without time-consuming quotes, contracts, or high-pressure sales.

WE’RE FRIENDLY

Inviting a new technician into your home is a huge decision. All cleaners undergo a thorough background check and are vetted by us. We’re passionate about computing and love what we do.

SIMPLE PRICING, NO SURPRISES

Our pricing structure is based on the work performed. Simply pick which package best suits your needs, select any add-on services you require, and book online using our secure order form. We know the process of finding and booking a repair service can be daunting, and you’re likely to have a ton of questions along the way. At CANI™, your satisfaction is our top priority and we want to answer any questions you may have.

Who We Are

CANI, is a proud supporter of Rotary Clubs, the Bahamas Camber of Commerce, and has been providing our New Providence customers with a full range of computing services for all size companies, in addition to home users since our inception.

We provide all of our customers with unparalleled Sales, Service and Support. We are the first Microsoft certified refurbisher on the Island and perhaps the most reliable. We will be serving our customers long after other less reputable companies close their doors! We have earned the respect, and trust of many Bahamians and since we opened our doors in 2007. We are extremely proud of our longevity and credit it to our extreme attention to detail and appreciation of our customers needs.

We are conveniently located at #1 Helron Plaza, Prince Charles Drive. This location has allowed us to provide the prompt on-site service that our clients have come to depend on! See for yourself why some of the most reputable businesses on Staten Island and the 5 boroughs have relied on us for years.

What We Can Do For You

We are a Full Service Computer Solutions Provider. For our customers, we can provide the most efficient solutions necessary. First, we start by evaluating your company's needs; we will then recommend the most efficient, up to date solution available. We will be your one stop office equipment-shopping source. We provide: network integration's, hardware, consulting, off the shelf, as well as custom software solutions. Whatever your needs are, CANI HAS YOU COVERED!

Knowing that a dependable expert you can trust is just a phone call or a click away is the greatest service we offer our clients. We support all your computer repair and IT-related needs, even contact with outside vendors, giving business-owners a single point of contact to resolve any problem, no matter what needs attention.

We offer computer and networking services to residential and business customers. Service includes help with setup, troubleshooting, maintenance, training, computer repair, and general help across a wide variety of systems. Repair services can be performed onsite, in home or at your business location.

True technology enthusiasts, our technicians are industry experts and take great pride in their work. Hard drive crashes, computer viruses, and BIOS failures are only a few of the problems that can hamper your computer's performance. The internet has brought many new challenges to computer users. Viruses, Trojans, spyware, adware, spam and popups has become major source of computer problems that cost businesses money. Our technicians are professionals in isolating and correcting problems that your computer may encounter.

OUR SERVICES

Whatever you’re looking for - Networking, Integrations, Hardware, Software, Consulting, Installations, Repairs, Upgrades, Maintenance, High Speed Road Runner Online, Web Services, Onsite Service, Computers, Copiers, Fax machines, Printers, Palm Pilots, Hard Drives, Repairs, Motherboards, Quality Paper, Software, etc… If it is not in stock, we will find it, and in most cases have it in by the next business day. WE ARE YOUR ONE STOP SHOPPING SOLUTION! Our highly trained technicians can deliver fast, reliable service and support on-site, or in our professionally equipped shop. Emergencies are no problem—Most of our service calls are responded to in 1-3 hours. Try to get that kind of service from a large warehouse type store! NEVER!

CEO

Mr. Jhon Smith
MBA, BBA. London University
Joined in 1982

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Managing Director

Mr. Steve Work
MCA, BCA. Sydney University
Joined in 1985

Lorem ipsum dolor sit amet, consectetuer adipiscing elit, sed diam nonummy nibh euismod tincidunt ut laoreet dolore magna aliquam erat volutpat.

Newsletter Subscription

Subscribe with your email address to stay upto date.

Go to top